- GolfBox FAQs
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Experiencing technical difficulties, or have a question regarding your shopping experience? Check out our FAQs below.
How Do I Reset My Password?
You can reset your password by clicking here. As we have just launched a new website existing customers will have to do this prior to checking out.
How Much Is Freight/Shipping?
At GolfBox we offer free air express delivery on all orders across Australia and New Zealand.
How Long Does Shipping Take?
Your order will be dispatched as soon as possible and most orders will arrive within two business days, possibly longer to regional areas.
Can I Use My Gift Certificate In Store?
No, Gift Certificates that are purchased online can only be used in our online store.
Can I Change My Online Order?
As long as your order has not be shipped we are able to adjust your order. Please contact customer service for assistance.
How To I Request A Refund/Exchange?
You can view our procedure for creating returns and our returns policy here.
What Currency Are Your Prices Listed In?
All pricing is displayed in Australian Dollars (AUD)
What Do I Do If I’ve Only Received Part Of My Order?
Orders can be shipped in multiple packages from multiple locations so you entire order may not be delivered at the same time. If the balance of your order has not arrived 24 hours after the first parcel then please contact our customer service team.
The Item I’m Looking For Is Currently Out Of Stock, When Will It Be Back In?
Our website works off a live stock system so as soon as more stock becomes available it will be listed on our website. Please note that clearance items and apparel do not get refilled.
I’ve Been Informed That One Of The Items I Ordered Is Not Available, What Are My Options?
Our website works off a live stock database but circumstances can cause items to be oversold. In this event our customer service team will contact you and offer you a suitable alternative or a refund.
How Do I Track My Order?
Once your order has been shipped you will receive a Shipping Confirmation email containing a consignment number and a link to the StarTrack website for tracking. Please note that tracking only becomes available after 9pm AEST on the day that your order is shipped.
Do You Deliver To PO Boxes Or Parcel Lockers?
Yes, we deliver to both of these options.
When Will My Order Be Shipped?
Orders placed before 5pm AEST Monday to Friday will be shipped that day providing all items are in stock.
Can I Return Or Exchange My Item In Store?
Items can be exchanged at one of our store locations but for security purposes we are only able to process refunds online.
I’m Experiencing Errors When Trying To Add Items To My Cart?
If your web browser is out of date it can affect your shopping experience, including not being able to add items to your shopping cart. We recommend you try updating your web browser or attempting the purchase on a different device. Visit updatemybrowser.org for a browser check.