General Terms & Conditions:
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. GolfBox reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Orders not passing our fraud avoidance measures will be rejected and refunded in full.
Order cut-off times
Orders placed before 3:00PM Mon-Fri AEDST are usually shipped on the same day providing the required stock is available. When your order ships you will receive an email outlining how to track your package
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. However in some instances your order will need to be shipped from multiple warehouses. You will be notified by email if your order is split shipped. You will also be notified if we are out of stock of a product and it needs to be ordered in.
Returns for Orders with Promotional Discounts
Promotional discount offers will be honoured when exchanging size, but in the case your size request is unavailable or a refund is requested promotional offers will not be extended to your new order. Any free promotional items must be returned along with your order if you will no longer meet the terms of the offer.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 3:00PM AEDST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. At our discretion, we may upgrade you to a replacement product of equal or higher value. You may cancel or amend your order at any time prior to shipping.
Should you return an item without its original tags or the packaging is defaced you may be charged a restocking fee of 20% of the item value.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, GolfBox shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. GolfBox shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a refund to your card in the amount of the incorrect price
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Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of GolfBox, Copyright © 2021, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
The Clubhouse Terms & Conditions:
Program Eligibility & Membership
The GolfBox Loyalty Program ("The Clubhouse" or the "Program") is a tiered loyalty and rewards program offered at the sole discretion of GolfBox Pty Ltd (“we”, “our” or “us”). No purchase, payment or credit card is required to sign up for, join and/or participate in the Birdie tier of the program. Your membership is automatically established when you place an order on our website, or you create an account without making a purchase.
The program is available to individuals for their personal use and is limited to one (1) account per individual. Employees of GolfBox Pty Ltd are ineligible to participate in the program.
We reserve the right to revise these Terms at any time in our discretion without prior notice to you. You should review these Terms and the related FAQs frequently to understand the terms and conditions of the Program as they may change from time to time. When we make revisions or modifications to the Terms or related FAQs, they will be posted on the website at golfbox.com.au and are effective immediately upon posting and will supersede all prior versions of these Terms and/or related FAQs. These Terms do not alter in any way the terms or conditions of any other agreement that you may have with us, including any agreement for products or services.
Eligible individuals may enrol in the Program at GolfBox stores or online by visiting golfbox.com.au. There is no requirement to make any payment or purchase or to provide any credit card information to sign up to The Clubhouse or to enrol in the Basic Tier of the rewards program.
To enrol in the Program, you may be required to provide any or all of the following: your first and last name, valid email address, telephone number, postal and billing addresses. You are solely responsible for maintaining the accuracy of your account information and for keeping it up-to-date as may be required. You must update your personal information through your online account
Only one Program account may be associated with a single email address. In the event of a dispute over the ownership of a Program account membership, the Program member will be deemed to be the authorised account holder of the email address submitted at the time of Program enrolment. "Authorised account holder" is defined as the natural person who is assigned to an email address by an Internet access provider, online service provider or organisation (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Enrolling or attempting to enrol in the Program multiple times through the use of multiple email addresses is prohibited and any such action will be cause for termination of your participation in the Program.
Enrolment and participation in the program is voluntary, optional and not required to complete any transaction or sale, including but not limited to, any credit or debit transaction. You can opt out of membership at any time by notifying us in writing and by providing us with identification to verify you are the account holder. You can opt in and out of communications regarding your membership but retain your membership by unsubscribing to The Clubhouse emails.
How the Program Works/Program Rewards.
The Program allows you to earn rewards based on qualifying purchases and by completing certain actions. Once you earn rewards you may be eligible to redeem rewards for certain benefits, which benefits and rewards may change from time to time and may be offered on a limited basis. Benefits and Rewards, along with FAQs can be viewed at the Clubhouse.
Some purchases made in-store at GolfBox and online at www.golfbox.com.au are ineligible for earning rewards in the Program. Ineligible purchases include but are not limited to gift card purchases, shipping and handling charges, repairs and labour charges.
To earn rewards for a Qualifying Purchase made in-store, prior to completion of the sales transaction, you will be required to notify the salesperson of your Clubhouse email address. If you are an existing customer, you will be asked to provide your first and last name, valid email address, telephone number, postal and billing addresses in order for the purchase to be eligible to receive points for. If you are a new customer wishing to join The Clubhouse and earn points, you will be required to provide your first and last name, valid email address, telephone number, postal and billing addresses.
You may not defer the provision of this information and earn points on purchases made prior to submission of this information. Rewards points are not applied retrospectively.
To earn rewards for a Qualifying Purchase made online, you must check out, or be logged in with your Clubhouse membership email address. Rewards will not be applied retrospectively for orders that have been completed prior to the provision of this information. Rewards points are not given to customers who check out as guests unless they have created a Clubhouse account. Rewards points are given to customers who have created a Clubhouse account but have checked out as a guest. You can check your membership status, points balance and rewards history at the Clubhouse.
Program rewards have no cash value, cannot be sold and are non-transferable. Program accounts, rewards or benefits cannot be transferred to, shared or combined with any other person or Program member. Only the Program member that is paying for the Qualifying Purchase may accumulate rewards and benefits and only the Program member may redeem rewards that have accumulated in that member's account. The sale, barter, transfer or assignment of any reward or benefit offered through the Program, other than by us, is expressly prohibited and will be cause for termination of your participation in the Program, and any rewards or benefits offered by us under the Program are subject to change at any time in our sole discretion, without prior notice.
If you return an item from a Qualifying Purchase for a refund to your original method of payment, you will be deducted the points earned from that purchase. In the case of a multi item purchase resulting in a partial return, you will be deducted the points earned from that item, or those items. If your accrual in points results in a movement up a membership tier, and the refund of an order or items and the corresponding deduction in points moves you down, your membership tier will be adjusted accordingly.
Rewards available through the Program are for personal use only and may not be sold or resold. We reserve the right, without notice, to cancel or reduce the quantity of any reward available through the Program at any time, in our sole discretion. We also reserve the right, without notice, to change Program benefits and ways in which rewards may be earned or redeemed at any time, in our sole discretion. We reserve the right to place limitations on the number of Qualifying Purchases that are eligible for the Program and/or the number or types of rewards that you may receive or earn during any given period of time or for the duration of the Program and/or any combination thereof. Reward points cannot be refunded or credited back to a Clubhouse Account once a Coupon Code is generated, and the corresponding number of Points deducted from the Account. Please check your actions accordingly.
We are not responsible for rewards that may be lost or redeemed as the result of any fraudulent activity.
We reserve the right to determine the rewards in any Clubhouse member's account based upon our internal records related to such member's account. A member's rewards shall be deemed correct and accurate as reflected in our records and our good faith determination of the amount of rewards available to any member shall be final and binding.
If you have concerns regarding your Clubhouse account activity, including, by way of example and not limitation, rewards earned for a Qualifying Purchase that have not been properly applied to your Clubhouse account, please contact our customer service team by email at [email protected] with your Clubhouse email address contained in the email, or as the sender, along with your query.
By enrolling in the Program, you will be automatically subscribed to receive marketing emails from GolfBox and The Clubhouse, including Program-related communications.
You may opt-out of receiving marketing emails from GolfBox and The Clubhouse at any time by clicking the "unsubscribe" link in the email to manage your preferences. You may choose to receive only Program-related communications. Examples of these communications include emails relating to your Program account, rewards redemption or other Program service-related emails.
Promotional Text Message Consent: At your sign up for the Program, you consent to receive automated marketing by text message from GolfBox and/or The Clubhouse at the telephone number you provided. Consent is not a condition to purchase. Message and data rates may apply.
User Opt Out: Notwithstanding anything to the contrary herein, if you do not wish to receive additional text messages as set forth in Section 4.3, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from GolfBox and/or The Clubhouse sent on behalf of GolfBox and/or The Clubhouse in order to opt out of the promotional text message program. You agree you may receive a subsequent message confirming your decision to opt out. You understand and agree that the foregoing options are reasonable methods of opting out and are the exclusive means of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above, sending an email, or verbally requesting one of our employees to remove you from our list, are not reasonable means of opting out.
Duty to Notify and Indemnify: You represent and warrant that you are the subscriber and/or the regular user of the telephone number that you provided to us. If at any time you intend to stop using the telephone number that you provided to us, including canceling your service plan or selling or transferring the telephone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the telephone number. You understand and agree that your agreement to do so is a material part of these Terms. You further agree that, if you discontinue the use of your telephone number without notifying us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by us, or any party that assists in the delivery of the text messages, as a result of claims brought by any individual(s) later assigned that telephone number. This duty and agreement shall survive any cancellation or termination of these Terms and/or the Program.
NOTE: You agree that you shall indemnify, defend, and hold us harmless from any claim or liability resulting from your failure to notify us of a change in the information you have provided or from your provision of a telephone number for which you are neither the subscriber or user, including any claim or liability under the telecommunications act, or similar state and federal laws, and any regulations promulgated thereunder resulting from us attempting to contact you at the telephone number you provided.
Prohibited Content: You acknowledge and agree to not send any prohibited content over the text message platform. Prohibited content includes: any fraudulent, libellous, defamatory, scandalous, threatening, harassing, or stalking activity; objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; pirated computer programs, viruses, worms, Trojan horses, or other harmful code; any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; any content that implicates and/or references personal health and any other content that is prohibited by applicable law in the jurisdiction from which the message is sent.
Program Termination, Cancellation or Modification
The Program and its benefits are offered at the sole discretion of GolfBox Pty Ltd. We may terminate, cancel, modify or restrict these Terms and/or the Program or any aspect of it at any time, in our sole discretion and without prior notice to you, even if any such actions by us may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem earned rewards that had already accumulated.
If you decide that you no longer want to participate in the Program, you may cancel your membership at any time by contacting our customer service team [email protected]
If your membership is cancelled by you or terminated by us, you will lose all accrued rewards or benefits in your Clubhouse account at the time of such cancellation or termination.