Shipping & Tracking

FREE, EXPRESS & PRIORITY DELIVERY AUSTRALIA WIDE

Metro Delivery Timeframes

Regional Delivery Timeframes

1-2 Days for Clubs, Balls, Gloves, Clothes, Shoes and other small items.
4-6 Days for Buggies, Bags and other bulky items.

3-4 Days for Clubs, Balls, Gloves, Clothes, Shoes and other small items.
6-8 Days for Buggies, Bags and other bulky items.

FREE, EXPRESS & PRIORITY DELIVERY AUSTRALIA WIDE

Metro Delivery Timeframes

Metro Delivery Timeframes

1-2 Days for Clubs, Balls, Gloves, Clothes, Shoes and other small items.
4-6 Days for Buggies, Bags and other bulky items.

Regional Delivery Timeframes

Regional Delivery Timeframes

3-4 Days for Clubs, Balls, Gloves, Clothes, Shoes and other small items.
6-8 Days for Buggies, Bags and other bulky items.


IS IT IN STOCK?

Is it in Stock? - Package Image

What you see Online is in the Warehouse RIGHT NOW!

We are FULLY STOCKED and ready to ship as soon as you place your Order.

In Stock - Mobile Notification

WILL I GET IT ASAP?

Will i get it ASAP? Clock Image

Orders placed before 5pm AEST are shipped on the same day!

We use the fastest air and road delivery networks in Australia.

Get it ASAP - Airplane

SHIPS FROM GOLFBOX?

Ships from GolfBox? GB Truck Image

NOT from a marketplace
NOT from a pro-shop
NOT in the wrong packaging
NOT a used or demo unit

Ships From - GolfBox to your Door

IS IT IN STOCK?

What you see Online is in the Warehouse RIGHT NOW!

We are FULLY STOCKED and ready to ship as soon as you place your Order.


WILL I GET IT ASAP?

Orders placed before 5pm AEST are shipped on the same day!

We use the fastest air and road delivery networks in Australia.


SHIPS FROM GOLFBOX?

NOT from a marketplace
NOT from a pro-shop
NOT in the wrong packaging
NOT a used or demo unit

Why is this important?

We don't want you to miss out or get caught out by other online retailers. So here are some things that you will notice and like about us...

  • We'll only show you stock online that is in our warehouse. Not stock that is coming in 3 or 4 months. We're not going to take your money and then tell you AFTER you've checked out either - that's poor form. Anything with a longer delivery time, like custom sets, and sets that need building... we tell you first. And we tell you how long the wait is.

  • We're an authorised seller of the gear on our site. This means you have peace of mind when it comes to warranty, repairs or worst case - returns. We won't dodge your warranty claims. You can be assured you're receiving a genuine, coded item direct from the manufacturer. Not a Driver in the wrong brands box, with no head cover or tools. And definitely not a used or demo bit of floor stock either. Our gear is bag sealed, taped, packed and sent like we'd want to receive it. Our crew LIVE and BREATHE golf, they treat your gear like it was their own.

  • We are not a marketplace or "aggregator". This means it's our stock in our warehouse, and you're dealing with ONE retailer when you shop with us. Not one or more that split your gear up into separate orders, with separate returns processes, with separate customer service and support channels.

  • And on that note... we run a tight ship with Customer Service. You can get in touch by Facebook, Whatsapp, email and text-to-chat. We won't leave you on read for days or more. And being Australia's Greatest Golf Superstore, we've always got someone here looking after you (when they're not sleeping or playing golf).

  • Delivery. We use a range of carriers and choose the optimal one based on your shipping zone. We regularly review the delivery performance of our carriers and adjust accordingly.

We took everything you hate about online shopping, and made it our mission to bring you everything you'd love.

Where do you deliver?

Domestic Shipping (within Australia)

Metropolitan Areas

Clubs, Balls, Gloves, Clothing, Shoes and other small items: 1-2 Business Days

Buggies and Bags: 4-6 Business Days

Regional and Rural Areas

Clubs, Balls, Gloves, Clothing, Shoes and other small items: 3-4 Business Days

Buggies and Bags: 6-8 Business Days


Free Shipping Terms and Conditions
Free shipping applies to orders over $75 delivered to these regions: Western Australia, South Australia, New South Wales, Queensland, Victoria, Tasmania and Australian Capital Territory. We deliver to addresses outside of these states and territories and a shipping fee will be quoted at the checkout.

Tracking Information
After you have completed the checkout and payment process you will receive an order confirmation by email. At this time we're processing your order and once it has been packaged and is ready for collection, you'll receive an update by email with the Tracking ID and information on how to track your order.

Delivery Addresses
We ship to residential and business addresses. Shipping to a business address can be beneficial as the recipient or anyone authorised to accept the delivery on their behalf must be present when the order is delivered. It means you may get your gear sooner.

Authority to Leave (ATL) Parcels
If it is safe to leave a parcel, your parcel will by default be left in a safe place at the delivery address unless you've specified no ATL. Our couriers use common sense and discretion when assessing the delivery point and it's suitability to leave a parcel.

Same Day Shipping Information
Orders placed before 3:00PM AEDST Monday-Friday are shipped on the same day (unless it's a public holiday or a weekend). Items purchased on Sat/Sun, will ship on Monday.

Remote Australian Islands (Christmas, Cocos, King, Flinders and Norfolk Islands)

Your order will ship via Australia Post's Express Post service. Any applicable shipping charges will be shown on the checkout page.

New Zealand Customers

Orders are shipped by DHL Express. Expected delivery 4-10 business days from dispatch (longer for regional areas).

Asics, Bushnell, Cleveland, Ecco, Srixon, Callaway, Odyssey, Ping, Mizuno, TaylorMade, Shot Scope, Honma, XXIO, Footjoy and Titleist products can not be shipped to New Zealand.

We are prohibited from shipping electric buggies to NZ due to the size of the Lithium Batteries.

Important information about New Zealand customs, duties and taxes:

From 1 December 2019, all New Zealand orders will include 15% NZ GST. NZ Customs will stop collecting GST at the border (including orders above NZ$,1000). All imports will be declared as GST Paid and we can provide a GST invoice. Orders over NZ$1,000 may still be subject to customs duties.

For more information, please consult the NZ Customs website.

Singapore Customers

Orders are shipped by DHL Express. Expected delivery 4 - 10 business days from dispatch.

Important information about Singapore customs, duties and taxes:

Singapore customs will charge you GST of 7% on all orders. Australian GST will be removed from your order total at checkout.

International Shipping

We ship to the following countries - Hong Kong, New Zealand, Singapore, Malaysia, Japan, Philippines, Thailand, Vietnam, South Korea, Brunei Darussalam, Papua New Guinea and the United States.

Orders are shipped by DHL Express.

The applicable shipping cost is shown on the checkout page once your shipping address has been entered.

Use our size guides on the product you are purchasing. Returning incorrectly fitting items to us may be expensive. If a size guide is missing or you are unsure, please contact our customer service team.

Tracking Your Order - Tracking ID issued after 9.00pm AEDST on the day your Order ships

Once your order has been shipped you will receive a Shipping Confirmation email containing a consignment number and the Carrier used to ship your order. Please go to the carrier's website and input your tracking number. Please note that tracking only becomes available after 9.00pm AEDST on the day that your order is shipped.

For more information, you can visit our Tracking FAQ page.

AusPost App Logo The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app

At GolfBox we offer FREE shipping on all orders over $75 within Australia. For all other countries your shipping cost is determined by weight and is calculated when you add items to your cart. Once your order has been shipped you will receive a Shipping Confirmation email containing a consignment number and the Carrier used to ship your order.

The dates and timeframes above are based on data provided Australia Post - median days taken for delivery. 99% of orders will be delivered per the above... but of course there are going to be circumstances out of theirs and our control that might cause a delay. We can't do anything more than apologise if this happens. You can rest assured the Order was picked, packed, collected, loaded and sent as quickly as humanly possible. We simply can't intervene and make it arrive sooner. We know as much as you know when this happens - we track the delivery the same way you do.

Are there any exclusions?

The Miura range of Irons and Wedges are built to spec and ship within a week.